pg365 Privacy Policy

pg365 ("we", "us", "our") operates the online gaming platform accessible at pg365.ws (the "Platform"). This Privacy Policy describes how pg365 collects, uses, stores, shares, and protects the personal data of individuals ("you", "the Player", "the User") who access or use the Platform, including visitors who have not yet registered an account.

This Policy applies to all personal data processed by pg365 in connection with the Platform, regardless of the device or channel through which you access it. It should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference.

By using the pg365 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should cease using the Platform immediately.

pg365 is the data controller responsible for your personal data collected through the Platform. As data controller, pg365 determines the purposes and means of processing your personal information and is accountable for ensuring that such processing complies with applicable Philippine data privacy law.

pg365 has designated a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act. If you have any questions or concerns regarding the processing of your personal data, or if you wish to exercise any of your data subject rights, you may contact our DPO directly at [email protected].

pg365 collects the following categories of personal data, depending on your level of interaction with the Platform:

pg365 does not collect sensitive personal information as defined under the Data Privacy Act (such as health data, biometric data, or political affiliations) unless expressly required by PAGCOR regulations or anti-money laundering compliance obligations, in which case the collection will be disclosed to you at the point of collection.

pg365 collects personal data through the following means:

• Direct collection: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or responding to surveys and promotions.
• Automated collection: Technical data collected automatically via cookies, web beacons, server logs, and similar tracking technologies each time you access or interact with the Platform.
• Third-party sources: Identity verification data from licensed KYC and anti-money laundering service providers; fraud and risk assessment data from licensed fraud prevention partners; payment transaction data from GCash, Maya, BPI, BDO, Metrobank, 7-Eleven, Coins.ph, and USDT payment processors.
• Regulatory sources: Information received from PAGCOR or other Philippine government authorities in connection with licensing, compliance, or investigation activities.

pg365 processes your personal data only where a valid legal basis exists under the Data Privacy Act of 2012. The applicable legal bases for our processing activities are:

• Consent: Where you have given clear, freely given, specific, and informed consent — for example, when opting in to receive marketing communications from pg365.
• Contractual necessity: Where processing is necessary for the performance of the contract between you and pg365, including account creation, gaming services, and payment processing.
• Legal obligation: Where processing is required to comply with applicable Philippine law, including the Anti-Money Laundering Act (AMLA), the Data Privacy Act, and PAGCOR licensing conditions.
• Legitimate interests: Where processing is necessary for the legitimate interests of pg365, including fraud prevention, security monitoring, Platform improvement, and responsible gaming management — provided those interests do not override your fundamental rights and freedoms.

pg365 uses the personal data we collect for the following purposes:

• To create, verify, and manage your pg365 account, including identity verification and KYC compliance.
• To process deposits, withdrawals, and all financial transactions conducted through the Platform.
• To provide access to gaming services, including slots, live casino, sports betting, and bingo.
• To administer bonuses, promotions, loyalty programs, and VIP tier management.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities.
• To comply with PAGCOR licensing conditions, Philippine anti-money laundering obligations, and tax reporting requirements.
• To provide customer support and respond to your inquiries, complaints, and feedback.
• To send you transactional communications related to your account activity (e.g., deposit confirmations, withdrawal updates, security alerts).
• To send you marketing communications where you have consented to receive them, including information about new games, promotions, and pg365 VIP events.
• To monitor and analyze Platform usage patterns for the purpose of improving our services, user interface, and game selection.
• To administer responsible gaming tools and intervene where problem gambling behaviors are identified.

pg365 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data processing agreements:

• Payment processors: GCash, Maya, BPI, BDO, Metrobank, 7-Eleven, Coins.ph, and USDT processors, for the purpose of facilitating deposits and withdrawals.
• KYC and identity verification providers: Licensed third-party providers engaged to perform identity verification, age verification, and document authentication.
• Fraud prevention and AML compliance providers: Partners who assist pg365 in detecting and preventing fraudulent activity and money laundering in accordance with Philippine AMLA obligations.
• Game software providers: PG Soft and other licensed game studios whose software is integrated into the Platform — limited to the technical data necessary for game delivery and RNG certification.
• IT infrastructure and cloud service providers: Hosting, data storage, and security service providers operating under strict confidentiality and data processing agreements.
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), and other Philippine government bodies, where disclosure is required by law or regulatory mandate.
• Legal and professional advisors: Lawyers, auditors, and accountants engaged in connection with legal proceedings, compliance audits, or business operations — subject to professional confidentiality obligations.

All third parties with whom pg365 shares personal data are required to process such data only for the specified purpose and in compliance with applicable Philippine data privacy law. pg365 does not transfer personal data outside the Philippines except where expressly permitted by the Data Privacy Act and with appropriate safeguards in place.

pg365 uses cookies and similar technologies (including web beacons and local storage) to operate and improve the Platform. Cookies are small text files placed on your device when you visit the Platform. They do not contain executable code and cannot access other data on your device.

The types of cookies used by pg365 include:

• Strictly necessary cookies: Required for core Platform functionality, such as maintaining your logged-in session, remembering your language preference, and enabling secure account access. These cookies cannot be disabled without impairing Platform functionality.
• Functional cookies: Used to remember your preferences and settings — such as your preferred game view, responsible gaming limits, and display settings — to provide a more personalized experience.
• Analytics cookies: Used to collect anonymized data about how visitors interact with the Platform, including page views, session duration, and navigation patterns. This data helps pg365 identify areas for improvement. Analytics data is aggregated and not linked to your personal identity.

pg365 does not deploy advertising or retargeting cookies. You may manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the Platform.

pg365 retains personal data only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

• Account and KYC data: Retained for a minimum of five (5) years following account closure, in compliance with PAGCOR licensing conditions and Philippine AMLA record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years following the date of the transaction, as required by AMLA and BIR regulations.
• Gaming activity logs: Retained for a minimum of three (3) years for dispute resolution and responsible gaming monitoring purposes.
• Customer support communications: Retained for two (2) years from the date of the last communication, or longer if related to an open complaint or legal proceeding.
• Marketing preference data: Retained until you withdraw consent or request erasure, whichever occurs first.
• Technical and analytics data: Retained in anonymized or aggregated form for up to twenty-four (24) months.

Upon expiry of the applicable retention period, pg365 will securely delete or anonymize your personal data. Where complete deletion is not immediately practicable due to backup systems, the data will be isolated from active systems and deleted at the next scheduled backup purge cycle.

pg365 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• TLS/SSL encryption for all data transmitted between your device and pg365 servers.
• AES-256 encryption for personal and financial data stored at rest.
• Multi-factor authentication (MFA) options for player accounts.
• Role-based access controls limiting internal access to personal data on a strict need-to-know basis.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• 24/7 security monitoring and intrusion detection systems.
• Staff data privacy and security training conducted on a regular basis.

While pg365 maintains robust security infrastructure, no system is entirely immune to risk. In the event of a personal data breach that is likely to give rise to a real risk to your rights and freedoms, pg365 will notify you and the National Privacy Commission of the Philippines within seventy-two (72) hours of becoming aware of the breach, in accordance with the Data Privacy Act and NPC Circular 16-03.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pg365:

To exercise any of the above rights, please submit a written request to our Data Protection Officer at [email protected]. pg365 will respond to all verified data subject requests within fifteen (15) business days. We may request proof of identity before processing your request to ensure we do not disclose data to an unauthorized person.

The pg365 Platform is strictly intended for individuals aged 21 years and above, consistent with the minimum legal gambling age under Philippine law. pg365 does not knowingly collect personal data from individuals below the age of 21.

If pg365 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe your minor child has accessed or registered on the pg365 Platform, please contact us immediately at [email protected] so that we can take appropriate action.

pg365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, NPC guidance, or PAGCOR regulatory requirements. Where changes are material, pg365 will provide notice via the Platform and/or by email to your registered address prior to the effective date of the revised Policy.

The version of this Privacy Policy bearing the most recent "Last Updated" date shown at the top of this page is the version currently in force. We encourage you to review this Policy periodically to stay informed of how pg365 protects your personal data. Your continued use of the Platform following publication of an amended Policy constitutes your acceptance of the revised terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by pg365, please contact our Data Protection Officer:

• Email: [email protected]
• Response time: Within fifteen (15) business days of receiving your verified request.
• Support availability: 24 hours a day, 7 days a week — including Philippine public holidays.

If you are not satisfied with our response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph. The NPC is the supervisory authority responsible for overseeing compliance with the Data Privacy Act of 2012 in the Philippines.